Patient Rights & Responsibilities
As a healthcare provider, we want all patients to be knowledgeable of their patient rights and responsibilities.
Our patient rights include:
- Privacy
- Expect that all aspects of your health information and records, including discussions, examinations and treatments, will be conducted in a private and safe environment.
Access our notice of privacy practices
- Confidentiality
- Expect confidential treatment of all communications and records relating to you. We must have your permission before we give information to anyone not directly involved in your care, except as provided by law.
- Choice of service providers
- Choose or change your provider from among the DeWeese Health Center staff of licensed and credentialed health care professionals.
- Choice of pharmacy
- Use the pharmacy of your choice. Patients treated at the DeWeese Health Center are not required to use the health center's pharmacy.
- Considerate and respectful care
- Be treated with courtesy, respect, consideration and dignity by all who provide healthcare services to you regardless of gender, race, ethnicity, national origin, religion, culture, sexual orientation, physical ability, lifestyle or any other personal attributes.
- Responsive service
- Expect a timely response to any reasonable requests made for service.
- Understanding and participation in care
- Receive information and explanations about your diagnosis, treatment options and prognosis, and be an active participant in decisions regarding your health.
- Language access services
- Oral interpreters and written translated documents are available to limited English proficient (LEP) or deaf or hard of hearing (HOH) patients at no charge and in accordance with federal and state laws.
- Refusal
- You have the right to refuse treatment. You also have the right to refuse to participate in research conducted at DeWeese Health Center, and you may refuse to have a student trainee participate in your care.
- Grievance
- Voice any of your concerns or suggestions for service. Feedback forms are available throughout DeWeese Health Center, on our website and upon request from any staff member.
As a patient, you have a responsibility to:
- Make and keep appointments.
- Make appointments online, by telephone or in person. Every patient has the responsibility to arrive as scheduled for appointments and to call in advance of a need to cancel.
- Collaborate with your provider.
- Be an active participant in the development of your treatment plan and follow the treatment plan as prescribed.
- Provide accurate health information.
- Disclose complete and accurate information about your health, including the use of medications, over-the-counter products and dietary supplements, allergies or sensitivities, and any living will, medical power of attorney or other directive that could affect your care.
- Ask questions.
- Ask your clinician about anything you do not understand such as a diagnosis, treatment plan, test or policy.
- Meet your financial obligations.
- You may request a statement which includes an itemized charge for all services rendered at checkout, or by contacting the Central Billing Office. DeWeese Health Center accepts most insurance plans, major credit cards, cash, check, FLASHcard or direct billing to enrolled students’ Bursar accounts as payment for our services.
- Provide feedback.
- Tell us about any changes in your health or adverse effects of your treatment. Discuss how you feel about your visit and fill out our brief online Patient Satisfaction Survey.
- Be respectful.
- Be respectful of all healthcare providers, staff and other patients.